Frequently Asked Questions
Mobile Veterinary Service Areas: Our mobile veterinary team services the following areas in New Mexico. If you have any questions about a service area give us a call.
Bi-Lingual. Our mobile veterinary team is bi-lingual and speaks fluent Spanish.
Appointment Policy: We prefer to see patients by appointment to allow ample time for all patients and scheduled surgical procedures. Please call us or use the email appointment form on our website to schedule your pet’s appointment. For new clients, please note we need your pet’s prior medical records at least 24 hours prior to their appointment. For English, please dial: 505-489-0020. For Spanish, please dial: 505-469-0615.
Appointment Cancellation Policy: If you need to change or cancel your appointment, please call us at 505-489-0020 or 505-469-0615, e-mail us using the contact form on this website. We request the courtesy of at least 48 hours’ notice for cancellations so that we may schedule another patient in your place.
Safety: For your pet’s protection all dogs must be on a leash and all cats must be in an appropriate cat carrier.
Payment Policy: We require full payment at the time that services are rendered. For your convenience, we accept cash, check, Visa, MasterCard, and Debit card. and Care Credit.
Return Policy: Any medications that have left our mobile van cannot be returned. However, according to manufacturer guarantee, opened bags of dog and cat food may be returned or exchanged.
- Prescription Refills. Please give us at least 24 hours notice when refills are needed.
- We do not recommend purchasing your pet’s medications from unknown online pharmacies. Please talk with us first before purchasing your pet’s medications from another source. You will find our pharmacy’s prices are very competitive with online pharmacies. Please be aware that you pet is required by law to be examined at least once in the past year to continue to refill medications.